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Terms and Conditions of Sale

By ordering from this website, you agree to our store policies and the Terms and Conditions of sale as follows:

PAYMENT, PRICING, & PROMOTIONS

Purchases require your name, billing address, shipping address, email address, phone number, and credit card information. We never exchange email addresses or phone numbers with anyone. They are used only to contact you if there is some question about your order. Our secure handling of credit card information is covered in the security information that follows.

In only one case will the information you provide ever leave Suspensions, LLC. If you purchase from us, we occasionally exchange your name and mailing address with organizations that provide similar products and services. If you do not want to have your name made available to other companies, please e-mail info@shocks.com with your order number and we will flag your account so that the information will never be exchanged.

Shocks.com accepts Visa, Master Card, Discover, and American Express. Payment must be made at the time of purchase and you will receive a confirmation email as record of your purchase. Promotions are regularly available through the Shocks.com online store, typically redeemed by entering a coupon code in the appropriate field on the shopping cart page. All available promotions MUST be redeemed at the time of sale and may not be redeemed retroactively.

SHIPPING & DELIVERY

Flat rate shipping is available at a rate of $0.99 per order to destinations within the 48 United States. These orders will ship by the carrier of Suspensions, LLC's choosing, which may be UPS, the USPS, or another appropriate service. Orders shipped to all other destinations, including Alaska, Hawaii, Puerto Rico, other US Territories and international orders will be quoted rates for UPS or FedEx Home Delivery or International Economy service.

Most orders are shipped within 1-2 business days from our regular inventory. Items which are not available from our regular inventory are procured from the manufacturer's distribution center and shipped in approximately 5-10 business days. Time-in-transit varies by destination, but typically ranges from 1-5 business days within the 48 United States depending on service type.

RETURN POLICY

Returning parts you don't need or don't want shouldn't be difficult. That's why we have a very simple return policy which is easy to use and easy to understand:

  1. You may return any new-in-the-box item for any reason for up to 30 days from the recorded date of delivery.
  2. All returns must be accompanied by an RMA number, available from customer service.
  3. Items which are returned as a result of delivery refusal or without an RMA number are eligible for store credit only.
  4. Some items are special order or are shipped factory direct. Such items, if returned, will incur a restocking fee.
  5. Shipping costs, whether original or return, are always non-refundable.

VIEWING ORDERS

Suspensions, LLC offers you the choice to checkout as a Guest or to create a customer account. Those who create a customer account will have the ability to log-in to the site and view their order progress as well as track their package after shipment.

DISCLAIMER AND JURISDICTION

SUSPENSIONS, LLC DISCLAIMS ALL WARRANTIES WITH REGARD TO THE INFORMATION PROVIDED ON THIS WEB SITE OR OTHER SITES "HOT LINKED" TO THIS SITE, INCLUDING ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SUSPENSIONS, LLC BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, BUSINESS INTERRUPTION, SALES, OR PROFITS, WHETHER IN A CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF ACCESS TO, USE OF, OR IN CONNECTION WITH THE USE, INABILITY TO USE, ACCURACY, SUITABILITY, OR PERFORMANCE OF THIS INFORMATION, EVEN IF SUSPENSIONS, LLC IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

SHOCKS.COM (THE "SITE") IS CONTROLLED BY SUSPENSIONS, LLC FROM OUR OFFICES WITHIN THE UNITED STATES OF AMERICA. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OUTSIDE THE U.S., YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LAWS. YOU MAY NOT USE OR EXPORT ANYTHING FROM THE SITE IN VIOLATION OF U.S. EXPORT LAWS AND REGULATIONS OR THESE TERMS. THESE TERMS AND ALL PERFORMANCES AND CLAIMS OF EVERY NATURE (INCLUDING WITHOUT LIMITATION, CONTRACT, TORT, AND STRICT LIABILITY) RELATING IN ANY WAY TO ANY ASPECT OF THE SITE WILL BE GOVERNED BY THE STATE OF NORTH CAROLINA, U.S.A., WITHOUT REGARD TO CONFLICTS OF LAW RULES. IN THE EVENT OF ANY DISPUTE REGARDING THIS WEB SITE, THE PARTIES IRREVOCABLY CONSENT TO EXCLUSIVE PERSONAL JURISDICTION AND VENUE IN THE COURTS IN CATAWBA COUNTY, NORTH CAROLINA, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A STATE CLAIM INVOLVING THIS AGREEMENT OR WEB SITE AND TO THE FEDERAL DISTRICT COURTS, WESTERN DISTRICT OF NORTH CAROLINA, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A FEDERAL CLAIM INVOLVING THIS AGREEMENT OR THE SITES. YOU HEREBY WAIVE ANY CLAIM OR DEFENSE THAT SUCH FORUM IS NOT CONVENIENT OR PROPER, AND CONSENT TO SERVICE OF PROCESS BY ANY MEANS AUTHORIZED BY NORTH CAROLINA OR FEDERAL LAW.

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